Exchange Policy

  • We are committed to ensuring your satisfaction with any merchandise you have ordered from 
  • In case you are not satisfied with your purchase, you can exchange any merchandise bought from CHAVDA FOOT CARE ONLINE within 30 days from the original date of invoice, provided that the products being returned for exchange is unused, clean, and in their original state and packaging.
  • For exchange, please contact Customer Service   
  • Please keep your invoice safe and intact as it is essential to give the same to the store while getting your product exchanged


Looking for a product exchange? We often sell out fast. The best method to ensure you receive exactly what you want is to order the new item now through and let us worry about the exchange afterwards!

After ordering your new item, follow the steps below and we will credit your account for the exchanged item, excluding shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase. You may also have us process the entire exchange for you by writing in the desired item on our exchange form (below), however be aware product sells out fast and exact replacements are not always possible.

Exchange & Claim / Refund Form click to download

Claim Policy

  • CHAVDA FOOT CARE ONLINE products are manufactured with the utmost care and stringent quality control is always maintained. However, despite this high quality assurance, there can be few odd defective ones among the millions we manufacture.
  • In case you find a manufacturing defect in the product purchased, kindly contact Customer Service
  • Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced.

Articles covered under Claim Policy:

Claims can be lodged only for footwear. No claim is admissible on socks, shoe care and foot care products or other non-footwear items

Definition of Major Manufacturing Defect:

For Footwear

  • Damaged Upper Material.
  • Broken/Damaged Sole.

General Terms & Conditions for Exchange/Claims

  • All articles being returned for exchange/claim must be accompanied by original Invoice
  • No warranty/guarantee/exchange for articles purchased on discount or during sale period
  • Articles / Product sold under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of BIL or any third party will not be eligible for exchange & Claim/Refund.
  • For exchange/claim, please contact Customer Service
  • For Exchange or Claim, it is mandatory to have the product inspected by the store and to return the product to our stores, upon approval of exchange/claim
  • CHAVDA FOOT CARE ONLINE will only offer a replacement against any merchandise available at the store, at the time of the exchange/claim being made
  • Replacement against exchange/claims will be subject to availability of the same product. In case, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same store
  • The value of the replaced merchandise will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made
  • If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund or credit note issued
  • If the value of the replaced article is more than original value, the store will recover the difference in cash against the sale
  • Exchange/Claims will be entertained at stores till 5 P.M. only.
  • The decision of CHAVDA FOOT CARE ONLINE would be considered final in all cases.